Salon Policies

COVID-19 GUIDELINES:

>>A mask or face covering over the nose & mouth will be required to be worn at all times by both our Guests, our Stylists & our Front Desk.  For hair services, it is essential that you wear a mask that secures behind the ears.

>>If you have any COVID-19 symptoms, been around anyone with symptoms, or near anyone that has tested positive, please stay home.

>>Please do not bring any additional Guests to your appointment including children & pets.  We will be abiding by the 10 or less people guideline at all times & this will ensure this is always happening.

>>Please do not bring any coats or purses to your appointment.

>>Each Guest that enters our Salon will be expected to wash their hands before receiving a service.

>>We will be foregoing offering you a beverage upon your arrival as the removal of your mask would be required to enjoy it.  Please do not bring any drinks or snacks with you to your appointment for this same reason.

>>We will not be providing any facial waxing, brow & lash tinting, makeup applications or beard trim services at this time.  We will also be foregoing hand massages & hot towels.

>>If you arrive before your Stylist is ready for you, you may be asked to wait before entering the Salon.  It is recommended you wait in your car or outside at a safe distance.

>>Please arrive with clean, dry hair.  This will help ensure you receive your full service & keep us running in a timely manner.

>>With our reduced schedule, limited availability & high demand, it is recommended that you try to keep your scheduled appointment as much as possible & it is imperative that you arrive on time.

>>Touchless greetings & goodbyes.

APPOINTMENTS:

Please arrive on time for your scheduled appointments to ensure you receive your full service. Please be aware that late arrivals of 10 minutes or more may result in altering your service or rescheduling of service.
We always recommend booking your next appointment at time of checkout so that we can best accommodate your schedule.

MISSED APPOINTMENTS:

In the event of a missed appointment without contacting the salon, a credit card will be required at time of scheduling any further appointments.

CANCELLED APPOINTMENTS:

As a courtesy to our other Guests & our salon team, please provide a 48 hour notice of cancellation for an appointment. All appointments must be cancelled at least 48 hours in advance. You can do so online or by calling (303) 2-EVOLVE. Appointments cancelled with less than 48 hours notice will be charged for the full amount of missed service & be required to keep a credit card on file for all future appointments. We appreciate your understanding as we strive to provide you with the best services possible!

PARKING:

We are conveniently located in the Highlands Garden shopping center near Starbucks. There is ample parking available in the parking lot in front of the salon. However, please do not park in the 15 minute parking spaces.

ILLNESS:

We strive to maintain a healthy environment within our salon. If a member of our team is ill & requires us to reschedule your appointment, we will always strive to contact you within 24 hours of your appointment.
If you or Guest of yours is ill, please reschedule your appointment within 24 hours as a courtesy to our other Guests & our salon team.
If you or a Guest of yours become ill during a service, you may be asked to reschedule your appointment if we feel it is in the best interest of you, our other Guests, & our salon team.

APPOINTMENT CONFIRMATIONS:

As a courtesy, we text/email to attempt to confirm your appointment. If appointment is not confirmed by these methods, we will attempt to call you. Please ensure the front desk has your current & preferred method of contact.

HAIR SERVICES:

We kindly request that you arrive to your appointment with clean, dry hair. This will help us ensure we stay on schedule & alott us the time necessary to deliver the best results. If you arrive with dirty or wet hair, an additional charge will be incurred for a shampoo and/or blowdry. If your Stylist’s schedule does not alott for this additional time, your appointment may be rescheduled or altered.
Please let front desk know at time of booking of any special hair conditions that will assist us in booking the correct amount of time for your service, i.e. hair length, hair texture, previous box color. Please provide your Stylist with a photo of your desired hairstyle so that you may receive your desired outcome. If your Stylist feels the outcome is not achievable in one service, this will be fully explained to you & a service plan will be made for you.

PROCESSING TIME:

For all hair color services, please expect for you hair color to process on average of 45 minutes. Your processing time may be less, but may also be more. Our hair color stops processing after 45 minutes, so in the unlikely situation you are processing for more than 45 minutes, there is no harm being done to your hair. You may also see your Stylist with another Guest during your process time as our Stylist’s do double -book due to their high demand.

WALK-INS:

We welcome walk-in Guests & will do our best to accommodate your desired appointment request.

CHILDREN:

As a courtesy to other Guests & our salon team, & in our efforts to create a relaxed & professional atmosphere, we kindly ask that you are mindful of your children at all times while in the salon.  If a child under the age of 14 is present while a service is being received, we require another adult be present to look after unattended child.

FEES:

Please request a total price prior to receiving your service. Your stylist & the front desk will gladly discuss a breakdown of pricing for your service beforehand as to eliminate any questions at check out.

PAYMENTS:

We accept Visa, MasterCard, American Express, or cash.

PRODUCT RETURN POLICY:

We will gladly accept your product return should you be unsatisfied with your purchase. An exchange or salon credit which may be used for future retail purchases will be issued. We can only accept exchanges with a receipt that shows purchase from Evolution Salon within 14 days of purchase.

PRIVACY POLICY:

Your personal information is just that – personal. We will never share your personal information with third parties.